Terms and conditions:

As it is both impossible and unreasonable to issue each new patient with a letter before treatment as we run an on demand service all patients please read the following.  It is required that all new patients read this form carefully and agree to the practice terms and conditions before treatment can proceed.  You are asked to read the following and sign the bottom of the new history to confirm you (the patient) agree to these conditions and are bound to them during all contact with practioners at the Langney Practice .  On the first visit the osteopath will take a detailed case history including a full medical history.  Then, depending on the location of the problem the osteopath will usually want to make a full examination of the spine or the region where there is pain. This may involve undressing to your underwear or you can wear shorts or a tracksuit if you prefer.  The osteopath will always need to look at the problem area.  Osteopathy is a holistic therapy and as such you may be required to move clothing away from the source of pain in order to make an accurate diagnosis.  You are welcome to bring a friend or relative with you into the treatment room if it makes you feel more comfortable. Please note that the case history taking and examination will take up most of the time on the first visit. At the end of the first examination a detailed explanation of the diagnosis and proposed treatment will be given to you. Please do not hesitate to ask any questions about anything that you do not understand about the proposed treatment.  During any treatment you can ask the practioner to stop if you don’t understand what is happening or need further clarification as to a particular technique.  Due to GOsC regulation we as osteopaths are now obliged to give each patient a risk assessment. This is to consist of an explanation to you the patient of all risks associated with Osteopathic treatment no matter how remote or unlikely. This means in practice we are obliged to tell you any treatment may cause permanent disability or death. This has never occurred in this or any other practice but this is possible, theoretically, so we are obliged to warn you the patient. At the time of each unique new treatment we will explain risks and treatment outcomes. If you, the patient, consent to the proposed treatment we will note on the history the following:

Mr Michael J Woodleigh BSc Hons Osteopathy the notation is as follows:

This means patient has been given the risks these are accepted and permission to treat and high velocity thrust where appropriate.  Treatment time is usually 30 minutes however, please note that appointment lengths may vary as some conditions need extra time and some require less time. The important point to remember is that your osteopath aims to achieve the maximum benefit for your condition during each treatment session and the fee reflects your osteopath’s experience and decision on each occasion.  If you are insured you are expected to settle the bill for each visit yourself (unless otherwise agreed that the osteopath will claim direct from your insurers) and you will be given a receipt so that you can reclaim the fee from your insurance company. Payment can be by cheque, cash or insurance payment.  If for any reason you decide not to take up this appointment, please call as soon as possible to cancel as the slot can then be given to another patient. If you cancel with less than 24 hours notice, then the clinic’s policy is to charge a cancellation fee at the rate of the full fee. At the osteopaths discretion If you have a complaint or concern about the level of care you have received from an osteopath or any member of staff, please let us know.

Our promise to you is that we shall

  • Treat your complaint seriously

  • Work to resolve your complaint promptly and in confidence

  • Learn lessons and use them to review and where appropriate improve our service

Make your complaint to the practice principal either in person, by phone or by letter.  If you telephone or speak to us in person, the complaint will be logged and whoever takes your call will attempt to resolve the issue for you. If you are not satisfied, we will tell you when it is likely that the principal/practice manager will be free to ring you to discuss the matter or invite you to come to the practice to do so.

We will investigate your complaint during the following few days and will aim to: -

Find out what happened and what went wrong

  • Make sure you receive an explanation and apology if this is appropriate

  • Deal with your complaint and reach an amicable solution

  • Identify what we can do as a practice to ensure that this problem does not arise again

British Osteopathic Association Complaints Resolution Service If you do not feel that your complaint has been resolved to your satisfaction you can talk to an independent source about it by ringing the British Osteopathic Association on Free phone    0800 110 5857, or email boa@osteopathy.org General Osteopathic Council If you are concerned about safety and you wish to instigate a formal complaint with the regulatory body, the General Osteopathic Council can be contacted on 0207 3576655 Please note that the General Osteopathic Council cannot award compensation.

Privacy Policy:

THIRD PARTY WEBSITES

From time to time our site may contain links to and from the websites of our partner networks, advertisers and affiliates. If you visit any of these sites please note that they have their own privacy policies and you should check these before submitting any personal data. We cannot accept any responsibility or liability for these policies.

CHANGES TO OUR PRIVACY POLICY

We will where appropriate notify you by email of any changes made to our privacy policy and these changes will also be posted on this page.

CONTACT

We welcome any questions and requests regarding this privacy policy, please contact eastbourneosteopath@hotmail.co.uk

Thank you for taking the time to read our privacy policy.

Terms of Use

Introduction

These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

Licence to use our website

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved. You may view, download for caching purposes only, and print pages or any other content from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.
You must not:
- Republish material from this website (including republication on another website).
- Sell, rent or sub-license material from the website.
- Show any material from the website in public.
- Reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose.
- Edit or otherwise modify any material on the website.
- Redistribute material from this website.

Acceptable Use

You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity. You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software. You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.
You must not use our website to transmit or send unsolicited commercial communications.
You must not use our website for any purposes related to marketing without our express written consent.

Restricted Access

Access to certain areas of our website is restricted. We reserve the right to restrict access to any areas of our website, or indeed our whole website, at our discretion. If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that that user ID and password is kept confidential.
We may disable your user ID and password in our sole discretion without notice or explanation.

Limited Warranties

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date. To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

Limitations of Liability

Nothing in these terms and conditions (or elsewhere on our website) will exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law. Subject to this, our liability to you in relation to the use of our website or under or in connection with these terms and conditions, whether in contract, tort (including negligence) or otherwise, will be limited as follows:
- To the extent that the website and the information and services on the website are provided free-of-charge, we will not be liable for any loss or damage of any nature.
- We will not be liable for any consequential, indirect or special loss or damage.
- We will not be liable for any loss of profit, income, revenue, anticipated savings, contracts, business, goodwill, reputation, data, or information.
- We will not be liable for any loss or damage arising out of any event or events beyond our reasonable control.
- Our maximum liability in relation to any event or series of related events will be limited to £5,000,000.00

Indemnity

You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.

Breaches of these Terms and Conditions

Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

Variation

We may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of our website from the date of the publication of the revised terms and conditions on our website. Please check this page regularly to ensure you are familiar with the current version.

Assignment

We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.
You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.

Severability

If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

Exclusion of third party rights

These terms and conditions are for the benefit of you and us, and are not intended to benefit any third party or be enforceable by any third party. The exercise of our and your rights in relation to these terms and conditions is not subject to the consent of any third party.

Entire Agreement

These terms and conditions, together with our privacy policy, constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.

Law and Jurisdiction

These terms and conditions will be governed by and construed in accordance with English law, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.